Birds Of PassageBirds Of PassageOur shirts and gear are printed one at a time when you order, so a few rules are different from a regular store. Questions? Email [email protected].
We ship within the United States. Shipping is added at checkout and shown before you pay; it is free for some ranks.
Made-to-order items take about 2 to 7 business days to print, then about 3 to 8 business days to arrive. You get an email with tracking when your order ships, and you can follow it in the Shop tab under Your orders.
Check the size chart in the product photos and description before you order. Because each item is printed just for you, we can't take returns or exchanges for the wrong size.
You can cancel from Your orders until we start making it, for a full refund. Once printing has started, the order can't be cancelled.
If your item arrives damaged, misprinted, defective or isn't what you ordered, tell us within 30 days of delivery. In the Shop tab open Your orders, choose the order and tap Request a return, or email [email protected]. Include a photo of the problem.
We'll send a free replacement or give you a full refund, your choice. You don't need to send the item back unless we ask.
If tracking hasn't moved for 10 days, or it says delivered but you can't find it, email [email protected] within 30 days of the estimated delivery date and we'll help. Please double-check your address at checkout: we can't replace orders sent to a wrong address you entered.
Some items are sold by approved businesses and say "Sold by" on the product page. Their shipping times and return rules can differ; request a return the same way and the seller reviews it.
Refunds go back to the card you paid with. Banks usually take 5 to 10 business days to show them.